Support

My cards do not appear on my other device

Syncing runs only while you are signed in. Check in Settings that both devices are signed in to the same account. Cards on a device that is not signed in stay on that device.

The widget shows something old

iOS and macOS decide when a widget redraws, and an app cannot force it. To see the latest right away, open the card. What you see when you open it is what the widget gets.

An attachment is not uploading

Each attachment may be up to 50MB, and total cloud storage is 200MB on the free plan and 2GB with Plus. Anything over the limit stays on your device and is not uploaded. You can check your cloud usage in Settings.

Plus is not active on my other device

If you are signed in with the same Apple Account, use Restore Purchases in Settings. A purchase made with a different Apple Account carries over as long as you are signed in to the app.

I want a deleted card back

Deleted cards go to the Trash. Use Move from the Trash to bring one back. Emptying the Trash cannot be undone.

Deleting your account

You can delete your account any time from Delete Account in Settings. Deleting it removes every card and attachment from the cloud and cannot be undone. Cards on your device remain.

Contact

If none of the above helps, send an email to the address below. A reply may take a few days. russell2026@outlook.jp